Privacy Policy

This Privacy Policy describes how Taalemy collects, uses, protects, and discloses personal data. We take privacy seriously and are committed to applicable data protection standards. By using the platform, you agree to the practices described in this policy.

We collect different types of data depending on how you use the platform:

• ◆Account data: name, email address, phone number, password (encrypted), profile picture.
• ◆Usage data: pages visited, session duration, course interactions, quiz results, learning progress.
• ◆Technical data: IP address, browser type, operating system, approximate geolocation (country/city level).
• ◆Content data: courses, lectures, and files you create or upload.
• ◆Communication data: messages sent through our support system.

We use the data we collect for the following purposes:

• ◆Providing, operating, and improving platform services.
• ◆Managing your account, billing, and subscription.
• ◆Sending service notifications and important updates.
• ◆Analyzing usage patterns to improve user experience.
• ◆Providing technical support and responding to your inquiries.
• ◆Complying with legal and regulatory requirements.

Subscriptions are currently processed through manual billing channels or payment providers disclosed at checkout. We do not collect or store credit card data or sensitive banking payment information on our servers.

The selected payment provider may retain data necessary to complete the transaction and comply with legal requirements. That processing is governed by the provider's own privacy policy.

We do not sell your personal data to third parties. We may share data only in the following cases:

• ◆Service providers: operational partners like cloud hosting and email providers, bound by strict data protection agreements.
• ◆Payment processing: the payment providers or billing channels selected during subscription.
• ◆Legal compliance: when there is a legal obligation or court order.
• ◆Rights protection: to protect the rights of the Company or its users in cases of fraud.

We use cookies and similar technologies to improve your experience. These include:

• ◆Essential cookies: necessary for login and session security.
• ◆Functional cookies: save preferences like language and settings.
• ◆Analytics and marketing cookies: we or the tenant may enable tools such as Google Analytics, Meta Pixel, TikTok Pixel, and Microsoft Clarity according to available settings and permissions.

You can configure your browser to refuse cookies, though this may affect some platform functionality.

We apply multi-layered security measures including: data encryption in transit (TLS/SSL) and at rest, two-factor authentication, daily backups, and tenant data isolation (Schema-per-Tenant). However, no digital system can guarantee absolute security.

We retain your personal data for as long as your account is active. Upon subscription cancellation, data is permanently deleted within 90 days, except what must be retained for legal or tax purposes under applicable regulations.

You have the right at any time to:

• ◆Access your personal data and request a copy.
• ◆Correct any inaccurate or incomplete data.
• ◆Request erasure of your data (right to be forgotten).
• ◆Object to data processing in certain cases.
• ◆Request portability of your data to another service.

To exercise any of these rights, contact us at info@taalemy.com. We will respond within 30 days.

Our service does not directly target children under 13. If we become aware that a child under 13 has provided personal data without parental consent, contact us to delete that data immediately. Academy owners are responsible for obtaining appropriate consent for minor students.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a platform notice. The date of the last update is shown at the top of this page.

For any privacy inquiries or to exercise your rights, contact our Data Protection Officer at: info@taalemy.com